Terms & Conditions
All Riverlife activity and functions bookings are non-refundable and must be paid for in full at the time of booking.
Changes to Bookings
No refunds given. Bookings can be rescheduled for a fee of $8.50 per person providing at least 48 hours notice is given. If between 24-48 hours notice has been given, this fee will increase to 20% of the activity’s cost per person. If less than 24 hours notice has been given, there will be no opportunity to reschedule the booking. Gift vouchers are fully exchangeable and can be used on any adventure to the value of the original gift voucher.
All Riverlife event deposits are non-refundable or transferable and must be paid for in full at the time of the booking. The transferring of dates will incur a 20% charge. If a similar replacement function is booked for that date the client’s venue payment is refunded less cancellation fees of 20% of the initial deposit. If Riverlife does not secure a booking of a similar replacement function for that date, the client shall forfeit all payments (which sum is inclusive of GST).
Gift Certificates have no expiry date and are redeemable for any activity or package at Riverlife. Gift Certificates are non-refundable and no portion of the gift certificate is redeemable for cash. A $3.00 postage fee is charged per package dispatched (no charge is incurred if the gift certificate is picked up from Riverlife or sent electronically).
Before participating in any Riverlife activity, all participants must sign a Riverlife Indemnity Agreement Form personally or by an Agent or Guardian if the participant is under the age of 18 years.
Participants must be 8 years of age or older to participate in all Riverlife day adventure activities. For all night activities, participants must be 12 years of age or older. Children under the age of 12 years participating in Riverlife rock climbing sessions must be accompanied by an adult to assist them in belaying. If no adult is present, the child will not be permitted to rock climb with Riverlife.
Adverse Weather Conditions
Riverlife operates kayaking adventures in all weather conditions except during electrical storms and hail storms. All other adventures may be cancelled during periods of heavy rain or adverse weather conditions. On the rare occasion Riverlife needs to cancel a scheduled adventure, a new booking will be made or a voucher issued at no cost. All bookings are non-refundable.